The prescribed warranty conditions are as follows:

• Warranty is a service that is an agreement between the manufacturer or importer and the buyer. Under this contract, the buyer manufacturer or importer is responsible for repairing or replacing the goods sold. Modern E Mart provides full assistance to the customer in obtaining warranty service for the purchased product and Modern E Mart acts as an intermediary between the customer and the manufacturer or importer.
• Most of the products imported by Modern E Mart come with a short warranty period.
• All products sold are not warranted. The warranty is valid only for products for which the parent company has declared a warranty period.
• Warranty is 1-4 years depending on the television brand and model. But in most cases it is 1 year.
• If a product under warranty is found to be defective after sale, the defect is rectified by repair.
• Modern E Mart may replace the product with a similar product of any other brand currently in stock if the product of a particular model is not suitable for replacement.
• A product of a particular model is unrepairable and if the same or equivalent product is not available in our stock, a better product of that model can be replaced through depreciation and price adjustment.
• Modern E Mart will not bear the responsibility if any software or data is damaged or lost during the use of the product or during the service of Modern E Mart. It should be noted that in this case the responsibility of data recovery or software restoration will not fall on Modern E Mart.
• The time to return the product after completing the service after covering the product warranty of a certain model is not fixed, this time can be from 1-3 days to a maximum of 14-21 days or more; Because in most cases the parts required for repair have to be specially imported as there is not enough buffer stock in the country which takes a lot of time.
• Consumers are informed that most of the warranty products are not repaired, the parts that are lost are replaced but in most cases are imported from abroad.
• Modern E Mart may charge a fee for any service outside the scope of warranty which shall be effective subject to the consent of the purchaser.
• In the case of service warranty, if any parts are required to be changed or added, then the buyer will normally collect it at his own responsibility or can collect it through Modern E Mart subject to advance payment with the consent of the buyer.
• Modern E Mart shall not be liable if any problem is found in the product or any new problem is created in the free software or hardware tuning provided by Modern E Mart during or after the stipulated period of warranty.
• It is mandatory for the buyer to bring the box of the product at the time of product warranty claim.

In cases where the warranty will not be valid:

• Defects caused by careless use such as water-soaking, breakage, burns, injuries, deep scratches, etc. are not covered by the warranty.
• If the serial or serial sticker of a product is partially or completely removed, removed or damaged for any reason, the product will no longer be covered by the warranty.
• If more than 2 months have passed in the warranty or service department after the warranty of a particular product, the company will not bear the responsibility of the product.
• If the warranty receipt paper of a specific product is lost, the product must be accepted subject to the purchase receipt and appropriate proof.
• Any damage inside the product caused by insects will void the warranty of the product.
• No product warranty is included with the product. For example: remote, charger, battery etc.